Customer and Client Agreements
Are you like many businesses and many of their customers who see the formal agreement between them as a necessary evil and they know they ought to get it signed before or least sometime shortly after they start working together?
Almost every client facing business has a standard set of terms and conditions on which they work with their customers. Sometimes the larger customers will have their own agreement that they insist on using with their suppliers.
A well put together agreement will ensure that both the business and the customer have the same answers to the following questions:
- What goods/ services are to be supplied?
- To what quality/standards
- At what price?
- How and when is that price going to be paid?
- What happens if payment is late?
- What happens if the goods or services are late / not good enough?
- How will any disagreement be resolved?
If this sounds very basic, it is worth remembering that unless each of these points is clear at the beginning there is huge scope for disappointed customer expectations, and disappointment is probably the fastest of fast tracks to a broken customer relationship.
We work with our clients to provide clear, easy to use agreements that designed for their current business model and customer offerings. We use modern formatting and wherever possible help our clients take full advantage of the efficiencies of ecommerce routes for setting up agreements.
Our clients routinely report back that these agreements are:
- Now used as part of the branded sales proposition
- Better understood by the sales team and customers
- Well received by customers
- Getting signed up earlier in the customer relationship
- Reducing pricing queries and disputes
FREE initial enquiry
To discuss your legal needs, please call Marie Huntley on 020 3609 8764.
Simply outline the situation you're facing, and we'll tell you how we can help and what it will cost.
There's NO CHARGE for the initial conversation. That's right. It's completely free. Zilch. Nada.
By the way, our fees are often fixed or capped to help you budget, and we send invoices monthly so you can spread the cost.