Huntley Legal Logo

Our clients say...

Marie developed contracts for us which are professional and specific to our business and allow us to easily manage our relationships with very different clients and suppliers.

Kerry Quinn
Quinn Wilson Associates Limited

Read more reviews

Consumer Cancellation Rights

If your business sells to consumers it is really important that you have a strategy for your consumer contracts. All consumer contracts must include the right to cancel. The Consumer Contracts (information, cancellation and additional charges) Regulations 2013 provide each of your consumer clients a right of cancellation for a period after the contract has been made. This right to cancel is also sometimes known as a “cooling off period” and this period applies to both online and offline transactions.

It is vital that you make a provision in your consumer contracts for the cancellation rights of consumers as without this clause, your contracts could be unenforceable (by you, but not usually by the consumer) and will leave your business exposed. You could also be found guilty of an offence and open to fines for that offence.

What Are Consumer Cancellation Rights?

Most contracts are worded slightly differently, but there are a few clauses that need to be included. Cancellation rights is one of them. The precise rights and the period involved vary slightly according to the circumstances of the sale, with variations according to where the sale is made and whether or not it is made online. There is an additional digital content clause in the Regulations, which is driven by the constant increase in the importance to many sectors of online content.

We can help you to draft your consumer cancellation rights to include everything that needs to be there by law, but also to tailor these to offer your business the right protection. We are also aware that your agreements need to be consistent with your business model and your brand and marketing messages. We work with you to ensure that these important business issues are not lost in the necessary legal formalities.

Why Choose Huntley Legal?

Huntley Legal can help your business to ensure that your consumer cancellation sections of your contracts are up-to-date, compliant and relevant in both on and off-line spaces.

Our team of contract law specialists will discuss your requirements with you in detail and provide you with an estimate of the work involved in developing this part of your consumer facing contracts. Our rates are always competitive, but we can also usually offer you the option of fixed or capped fees for preparing agreements, and we discuss these options with you at the outset.

You can rely on us to provide you with attention to detail, a focused approached and to complete the work required in the timescales required.

FREE initial enquiry

To discuss your legal needs, please call Marie Huntley on 020 3609 8764.

Simply outline the situation you're facing, and we'll tell you how we can help and what it will cost.

There's NO CHARGE for the initial conversation. That's right. It's completely free. Zilch. Nada.

By the way, our fees are often fixed or capped to help you budget, and we send invoices monthly so you can spread the cost.

Contact Us

Legal solutions for your business


Our clients say...

I am happy to recommend Huntley Legal because of the pragmatic way each new problem or requirement is addressed. Marie’s pragmatism is a great quality.

Peter Charles
Peter Charles Limited

Read more reviews