Consumers are given numerous rights in the UK, many coming from European legislation, and as a business selling goods or providing services to consumers, you should ensure that your customer facing contracts comply with these requirements, including for instance the Consumer Contracts (Information, cancellation and additional charges) Regulations 2013.
As with other consumer protection regulations, if your agreements do not meet the requirements set out in these regulations, they will generally be treated as unenforceable by you, but usually fully enforceable against you. These, and some other regulations, also have an extra power, which is that you will in fact be guilty of committing an offence ( which can be punished by a fine) if you have failed to comply with providing the correct terms and information to a consumer.
There is an added complexity now because the regulations have different requirements according to whether the sale takes place in your business premises, at the consumer’s home or work or online/ mail order. For most businesses having a completely separate agreement for each method of sale will be at least awkward and probably an accident waiting to happen. It requires some thought and planning to make sure that your consumer facing agreements work within the requirements and also properly reflect your business model. And consistent with existing consumer rights, and indeed with good business practice and presentation, it is important that the consumer’s rights are clear and not simply buried “in the small print”.
Huntley Legal can help you to ensure that your consumer contracts meet the requirements set out in the Regulations, whether you are selling online, offline and in or away from your business premises.
How Can Huntley Legal Help You?
Huntley Legal have an experienced consumer contracts team who will take the time to clearly understand how your business works and will prepare your contracts with a view to meeting the legal requirements whilst reflecting your business model and chosen branding and marketing approach.
Due to our expertise in contract law, we are usually able to offer either fixed fees or capped fees in this type of work.
FREE initial enquiry
To discuss your legal needs, please call Marie Huntley on 020 3609 8764.
Simply outline the situation you're facing, and we'll tell you how we can help and what it will cost.
There's NO CHARGE for the initial conversation. That's right. It's completely free. Zilch. Nada.
By the way, our fees are often fixed or capped to help you budget, and we send invoices monthly so you can spread the cost.